1. Eligibility and Product Issues

Contact us preferably within 48 hours if you received the wrong product; a product or component is missing; the product arrived damaged; or the product appears to have a manufacturing or other defect. Provide your order number, a description of the issue and clear photographs or other requested information.

We may ask you to return the product for inspection. If we confirm the product was wrong, incomplete, damaged before delivery or defective, we will provide the remedy required by applicable Indian law, which depending on the circumstances may include repair, replacement, correction, refund or another lawful remedy.

The 48-hour reporting request helps us investigate delivery and packaging issues; it does not limit statutory warranties, consumer guarantees or other legal remedies available for a longer period.

2. Change-of-Mind Returns

Where applicable law provides a withdrawal or cooling-off right, you may exercise it subject to the relevant legal conditions and exclusions.

For products eligible for voluntary change-of-mind returns, contact us within 7 days after delivery, obtain return authorization before shipping, and return the product within the period stated in our instructions. Unless law provides otherwise, the product must be unused, in its original condition and complete with all included items.

Reasonable inspection is allowed; a product may not qualify as unused if it has been worn, fitted, altered, energized, cleaned, repaired or damaged after delivery.

3. Generally Non-Returnable Products

Change-of-mind returns are generally not accepted for:

• Personalized, engraved, resized, altered, made-to-order or specially sourced products.
• Products energized or prepared at your request after the service is completed.
• Products that cannot be hygienically resold after opening.
• Products worn, damaged or materially altered after delivery.
• Products missing certificates, authenticity documents, invoices, accessories, gifts or promotional items.
• Products identified as non-returnable on the product page or at checkout.

These exclusions do not limit mandatory statutory rights.

4. Return Authorization and Shipping

Returns require prior authorization unless applicable law provides otherwise. Use only the return address and instructions we provide. Package securely and obtain tracking and, where appropriate, shipping insurance.

For ordinary change-of-mind returns you generally pay return shipping unless we agree otherwise or law requires us to pay. For confirmed defective, incorrect, incomplete or damaged products we will provide return instructions and pay reasonable return shipping costs where required.

The return deadline is generally met when the product is shipped within the stated period. We may inspect returned products and request additional information or photographs. If a return is rejected, we will explain the reason where reasonably practicable and advise whether the product can be returned to you at your cost.

Any deduction for missing items, damage, cleaning, repair or loss of value will be limited to what applicable law permits and explained where required.

5. Refunds and Store Credit

Approved refunds are generally issued to the original payment method. Payment providers and financial institutions may require additional processing time.

Refunds may include the product price and any amounts required by law. Shipping, expedited delivery, gift wrapping, insurance, payment-processing charges, duties and taxes depend on the reason for the refund and applicable law. For a partial return, the refund generally relates to the returned product and any associated amounts required by law.

Store credit will be offered only where permitted by law and will not replace a legally required refund or other remedy. Any store-credit conditions will be disclosed when offered.

6. Order Cancellations

Request cancellation through the support details below, including your order number. A cancellation request does not guarantee cancellation; we will try to cancel orders before dispatch. Once dispatched, cancellation may no longer be possible and the return procedure may apply.

Custom, personalized, made-to-order and specially sourced products may not be cancellable after work or sourcing begins, except where required by law. Any cancellation charge will be limited to reasonable costs actually incurred and permitted by law.

7. Statutory Rights

This policy does not limit or exclude statutory warranties, consumer guarantees, withdrawal or cooling-off rights, product-liability rights, refund rights or other mandatory protections under Indian law or applicable international law. If this policy conflicts with mandatory law, the mandatory law prevails.

8. Contact Support

For returns, replacements, refunds, cancellations or product issues, contact us through the current support details on Abhamani.com or in your order confirmation. Include your name, order number, delivery address, product name, a clear description of the issue, and photographs, videos or tracking information if relevant.

We will provide any required return address and instructions after receiving your request.