1. Orders and Processing

We process orders after successful payment authorization and any required security checks. We send an order confirmation after accepting the order; a confirmation does not guarantee availability if an inventory, pricing, payment or technical error is later identified.

If a product is unavailable or cannot be fulfilled, we will notify you and provide any remedy required by Indian law, which may include cancellation and refund. Products in the same order may ship separately with tracking where available.

We may request reasonable verification of billing and delivery details. We will never ask for your password, payment-card PIN, CVV or one-time password. If verification cannot be completed, we may cancel and refund amounts paid, subject to applicable law.

2. Shipping and Delivery

Delivery estimates

Delivery estimates are shown at checkout or in your order confirmation. Unless expressly stated otherwise in writing, estimates are not guaranteed. Delays may result from product availability, payment verification, carrier issues, weather, public holidays, customs, incorrect address information or events beyond our reasonable control.

“Business day” means a day other than Saturday, Sunday or a public holiday in India or the dispatch country unless checkout states otherwise. International delivery estimates generally exclude customs-clearance time.

Shipping charges

Shipping charges, taxes and available delivery options are shown at checkout. Unless applicable law requires otherwise, standard shipping charges are generally non-refundable for change-of-mind returns. Expedited or special-delivery charges are refundable only where required by law or where the service was not provided as agreed.

Shipping charges may be refundable when we cancel an unavailable order or when a product is defective, incorrect or damaged before delivery. International duties, taxes and import charges are handled as described below.

Domestic delivery

We ship to the address provided at checkout. You are responsible for complete and accurate delivery details. We are not responsible for delays or additional costs caused by an incorrect or incomplete address, failure to respond to the carrier, refusal to accept delivery or failure to collect a parcel.

A carrier may deliver to you, a household member, an authorized recipient, a building representative or another person accepted at the delivery address. The delivery date is the date recorded by the carrier. For split shipments, each product’s delivery date applies separately.

International delivery

International delivery is available only to destinations shown at checkout. We may restrict shipments where delivery, importation or the product is prohibited or impractical. Unless checkout states otherwise, international shipments are sent duties-unpaid.

The recipient is generally responsible for customs duties, import taxes, brokerage, storage and other charges in the destination country and may be treated as importer of record. Customs authorities may inspect, delay, refuse, seize, destroy or return shipments.

If a shipment is refused, abandoned or returned due to unpaid charges, import restrictions, inaccurate information or failure to cooperate, we may deduct reasonable costs actually incurred where permitted by law. We do not guarantee international delivery times.

Cash on delivery

Cash on delivery is available only where shown at checkout. We may verify cash-on-delivery orders before dispatch. After dispatch you may not refuse or cancel a shipment except as permitted by law or approved by us. Repeated refusals, failed delivery attempts or return-to-origin events may affect future cash-on-delivery eligibility.

3. Delivery Problems and Lost Parcels

If tracking shows “delivered” but you have not received the parcel, or you believe it was lost or misdelivered:

1. Contact us promptly, preferably within 48 hours of the recorded delivery date.
2. Confirm your delivery address.
3. Check with household members, building staff and neighbors.
4. Cooperate with any carrier investigation.
5. Provide photographs, delivery records or other reasonable information if requested.

We will review the circumstances and applicable legal protections before determining the remedy. We are generally not responsible for theft after proper delivery to a secure location or authorized recipient, except where mandatory law provides otherwise.

4. Damaged Parcels

Inspect the outer packaging when possible. If visibly damaged, refuse delivery where permitted or record the damage on the delivery receipt. If you accept it, keep all packaging, labels and contents; take clear photographs of the parcel, packaging and product; and contact us preferably within 48 hours of delivery.

An unboxing video is recommended for high-value or fragile products but is not mandatory where that would conflict with applicable consumer law. We may use photographs and videos to investigate delivery and product claims, handled in accordance with our privacy practices and applicable law.

5. Wrong, Missing or Defective Products

Contact us preferably within 48 hours if you received the wrong product, a product or component is missing, the product arrived damaged, or the product appears to have a manufacturing or other defect. Provide your order number, a description of the issue and clear photographs or other requested information.

We may ask you to return the product for inspection. If we confirm the product was wrong, incomplete, damaged before delivery or defective, we will provide the remedy required by applicable Indian law, which depending on the circumstances may include repair, replacement, correction, refund or another lawful remedy.

The 48-hour reporting request helps us investigate delivery and packaging issues; it does not limit statutory warranties, consumer guarantees or other legal remedies available for a longer period.

6. Change-of-Mind Returns

Where applicable law provides a withdrawal or cooling-off right, you may exercise it subject to the relevant legal conditions and exclusions.

For products eligible for voluntary change-of-mind returns, contact us within 7 days after delivery, obtain return authorization before shipping, and return the product within the period stated in our instructions. Unless law provides otherwise, the product must be unused, in its original condition and complete with all included items.

Reasonable inspection is allowed; a product may not qualify as unused if it has been worn, fitted, altered, energized, cleaned, repaired or damaged after delivery.

Generally non-returnable products

• Personalized, engraved, resized, altered, made-to-order or specially sourced products.
• Products energized or prepared at your request after the service is completed.
• Products that cannot be hygienically resold after opening.
• Products worn, damaged or materially altered after delivery.
• Products missing certificates, authenticity documents, invoices, accessories, gifts or promotional items.
• Products identified as non-returnable on the product page or at checkout.

These exclusions do not limit mandatory statutory rights.

7. Return Authorization and Shipping

Returns require prior authorization unless applicable law provides otherwise. Use only the return address and instructions we provide. Package securely and obtain tracking and, where appropriate, shipping insurance.

For ordinary change-of-mind returns you generally pay return shipping unless we agree otherwise or law requires us to pay. For confirmed defective, incorrect, incomplete or damaged products we will provide return instructions and pay reasonable return shipping costs where required.

The return deadline is generally met when the product is shipped within the stated period. We may inspect returned products and request additional information or photographs. If a return is rejected, we will explain the reason where reasonably practicable and advise whether the product can be returned to you at your cost.

Any deduction for missing items, damage, cleaning, repair or loss of value will be limited to what applicable law permits and explained where required.

8. Refunds and Store Credit

Refund timing

Approved refunds are generally issued to the original payment method. Payment providers and financial institutions may require additional processing time.

Refund amount

Refunds may include the product price and any amounts required by law. Shipping, expedited delivery, gift wrapping, insurance, payment-processing charges, duties and taxes depend on the reason for the refund and applicable law. For a partial return, the refund generally relates to the returned product and any associated amounts required by law.

Store credit will be offered only where permitted by law and will not replace a legally required refund or other remedy. Any store-credit conditions will be disclosed when offered.

9. Order Cancellations

Request cancellation through the support details below, including your order number. A cancellation request does not guarantee cancellation; we will try to cancel orders before dispatch. Once dispatched, cancellation may no longer be possible and the return procedure may apply.

Custom, personalized, made-to-order and specially sourced products may not be cancellable after work or sourcing begins, except where required by law. Any cancellation charge will be limited to reasonable costs actually incurred and permitted by law.

10. Product Variations and Care

Natural gemstones, Rudraksha, jewellery and handmade products may vary in color, pattern, texture, size and appearance. These variations are not defects when consistent with the product description and applicable law.

Certificates, authenticity documents and product descriptions are provided as stated on the relevant product page. Follow all care, storage and handling instructions. Unauthorized resizing, repair, cleaning, alteration, energization or other service may affect return or warranty eligibility where it causes or contributes to the issue; this does not limit rights relating to pre-existing or unrelated defects.

Spiritual, astrological and traditional information is provided for informational or cultural purposes and does not guarantee a particular result.

11. Payment Security and Fraud Prevention

We use reasonable measures to protect transactions and prevent fraud. We will not request passwords, PINs, CVVs or one-time passwords. We may request reasonable verification, delay processing or cancel an order presenting a security concern.

Verification information will be handled under our privacy practices and applicable law. If an order is cancelled after payment, amounts paid will be refunded under the refund terms above, subject to lawful deductions for products or services already provided.

12. Other Sales Channels

This policy applies to orders placed directly through Abhamani.com. Orders placed through a marketplace, social-media platform, reseller, wholesale channel or offline store may be subject to that channel’s terms and return process — contact the seller or platform through which you purchased.

13. Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters or severe weather; war, civil unrest or strikes; epidemics; government action or customs restrictions; carrier disruption; power or telecommunications failures; or similar events. This does not limit mandatory consumer rights or remedies.

14. Statutory Rights

This policy does not limit or exclude statutory warranties, consumer guarantees, withdrawal or cooling-off rights, product-liability rights, refund rights or other mandatory protections under Indian law or applicable international law. If this policy conflicts with mandatory law, the mandatory law prevails.

15. Governing Law and Disputes

This policy and orders placed through Abhamani.com are governed by the laws of India and, subject to mandatory consumer protections, the laws of the Indian state or union territory where the seller’s registered business address is located.

Courts and tribunals in that jurisdiction have jurisdiction, subject to any non-waivable right to bring a claim before a consumer commission, court, regulator or other forum available under applicable law. Please contact us before starting formal proceedings so we can try to resolve the issue. Nothing in this section prevents use of any statutory complaint process or consumer-protection forum.

16. Contact and Support

For shipping, delivery, returns, cancellations or product issues, contact us through the current support details on Abhamani.com or in your order confirmation. Include your name, order number, delivery address, product name, a clear description of the issue, and photographs, videos or tracking information if relevant.

We will provide any required return address and instructions after receiving your request.